REFUND POLICY

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In the event that you have received an incorrect item or a damaged item, we will provide you with a return shipping label. The item must be shipped back within 3 days or the return will become invalid. We will not reprint return labels after the 3 day period. If you are unable to send the item back, you will need to notify us within the 3 day period following the return label being sent to you.

 

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you purchased package protection at checkout please email us at cottonchaostees@gmail.com and we will ship out replacement items as soon as we confirm the package is lost from the mail carrier. 

If you did not purchase package protection you must contact the mail carrier to submit a claim that you did not receive your package. Please email us at cottonchaostees@gmail.com for any documentation you may need to do this. When you submit a claim you should be refunded through the mail mail service that lost your package. We are not liable for items lost in the mail if you do not purchase package protection.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cottonchaos@outlook.com and send your item to: 616 Game Reserve Rd., Farmington KY 42040, United States
Shipping
To return your product, you should mail your product to: 616 Game Reserve Rd., Farmington KY 42040, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.